Privacy Statement

Personal Data That We Process

We process your personal data because you make use of our services and/or because you provide us with this data yourself. Below you will find an overview of the personal data that we process:

  • First and last name
  • Address details
  • Telephone number
  • E-mail address

Other personal details that you actively provide, for example by creating a profile on this website, in correspondence and by telephone.

For what purpose and on what basis do we process personal data?

We process your personal data for the following purposes:

  • To be able to call you or send you an e-mail if this is necessary for us to be able to carry out our services.
  • To inform you about changes to our services and products

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of misuse, please contact us.

How long we keep personal data

We do not retain your personal data any longer than is strictly necessary for the purposes for which it was collected. Regarding information about first and last name, address details, telephone number, e-mail address, bank account number, and other personal details that you actively provide, we use a retention period of maximum 5 years, if no longer legally necessary or required for the execution of the agreement.

Sharing personal data with third parties

We do not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We have concluded a processor’s agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. We remain responsible for these processes.

Reviewing, modifying or deleting data

You have the right to inspect, correct or remove your personal data. You also have the right to withdraw your permission for data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organization named by you. You can send us a request to inspect, correct, delete or change your personal data or a request to revoke your permission or to object to the processing of your personal data. To make sure that the request for inspection was made by you, we ask you to send a copy of your proof of identity with the request. Make in this copy your passport photo, machine readable zone (the strip with numbers at the bottom of the passport), passport number and Citizen Service Number, in order protect your privacy. We will respond to your request as quickly as possible, but within four weeks. We would also like to point out that you have the option of submitting a complaint to the national supervisory authority, in your country.

Cookies, or similar techniques, that we use

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information previously stored using your browser settings.

Automated decision-making

We do not make decisions on the basis of automated processing that could have (significant) consequences for people. These are decisions made by computer programs or systems, without a person (such as an employee) being involved.

Special and/or sensitive personal data that we process

Our website and services have no intention of collecting information about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us and we will delete this information..

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